ATLAS box

Hubby and I are supposed to go to an Asian store early this afternoon. But since somebody will pick up our balikbayan box at 2:00 we decided to just wait and go after the box is picked up! I bought an ATLAS box and this is my first time for me to send a balikbayan box to the Philippines. I am very disappointed because I called the office the other week because my box was ready to be shipped. I talked to somebody and she told me that she will pass the message to the guy who's supposed to pick up balikbayan boxes! I waited for a return call for over a week but never heard from them! I finally called back again and talked to the pick up guy! He told us that he would be here today at 2:00 because he said the shipment will be on Monday. Unfortunately, I haven’t heard anything from him! I called the office again and they told me that he is not available, he went out to pick up balikbayan boxes! Hhhmmm.. I really don’t like the way they treat their costumers! I am not happy about this ATLAS balikbayan box!